LYCATALK | FAQ

This section details our most frequently asked questions.

If you have an enquiry that is not covered here please either call our customer services team on 0240 021 42

or email Customer Services at cs@lycatalk.com and we will be happy to help you.

1.  What is LYCATALK?
2.  What do I get by purchasing a LYCATALK card?
3.  Where can I buy LYCATALK?
4.  How do I get started?
5.  How do I top up?
6.  How do I make a call using LYCATALK?
7.  Can I Connect Faster?
8. How can I check my balance?
9. How can I redial my destination number?
10. How many numbers can I register using LYCATALK?
11. Can I call from abroad?
12. What are the features using LYCATALK?
13. How can I make a conference call?
14. How can I disconnect any number from a conference?
15. After disconnecting any caller from a conference call, can I dial another destination?
16. How can I make quick and easy calls from a MOBILE?
17. How to enter a PAUSE?
18. How can I store numbers to make quick and easy calls from a MOBILE?
19. Do I need to have my own phone line?
20. What are your international access numbers?
21. What are the charges to call any country?
22. What is the call charge using the free access number?
23. What are the call charges for using the service from a payphone?
24. What is the cost for using the service abroad?
25. Is there a minimum fee or connection charge?
26. Do you charge for all calls that are made?
27. When will my call be charged?
28. In what increments do you charge your calls?
29. Will I be billed for dialling the access number?
30. Do I pay any line rental?
31. How many users can use a LYCATALK account at a time?
32. I was not connected but was charged for the call?
33. How do I contact you?

         1. What is LYCATALK?
            LYCATALK is the easiest way to stay connected across the world with your  
            friends and family at the best prices with great call quality.
            With LYCATALK you keep your account, and top up whenever you want!
            There are no connection charges, no daily maintenance charges, no hidden 
            charges, no expiry date. You just pay one flat rate per minute whenever you call!
          
            You just buy and start calling!

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        2. What do I get by purchasing a LYCATALK card?
            Great Call Quality
            Best Value for your money
            Fixed Rates Per Minute
            Easy to Use
            Easy to Top Up

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        3. Where can I buy LYCATALK?
            You can buy LYCATALK starter pack from all good local retailers or visit 
            www.lycatalk.com for more information.

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        4. How do I get started?
            Getting started is easy
            Just follow the simple steps below and you will be calling in minutes.
            If you are a new user

  • Scratch the LYCATALK card to find your LYCATALK account number and PIN number
  • To top-up your account
  • Dial one of the access numbers
  • At the voice prompt enter your account number and PIN (if your phone number is not registered with us)..
  • At the voice prompt press * 3 to top up your account.
  • At the voice prompt enter you 11 digit voucher PIN.

       The voice prompt will confirm your updated balance.

       Your account is now topped up!
       You are now ready to call the world for less!

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        5. How do I top up?
            Topping Up is simple.

By Top-up Voucher:
           Just buy a top voucher from your local store and follow the instructions below:

  • Dial one of the access numbers.
  • At the voice prompt enter your account number and PIN(if your phone number is not registered with us)..
  • At the voice prompt press * 3 to top up your account.
  • At the voice prompt enter you 11 digit voucher PIN.
           The voice prompt will confirm your updated balance.

  You are now ready to call the world for less!

      

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       6. How do I make a call using LYCATALK?
           Making a call is as easy as 1, 2, 3

  • Dial one of the access numbers
  • At the voice prompt enter your account number and PIN (if your phone number is not registered with us).
  • Once your account is topped up,

    At the voice prompt dial the destination number


  •            e.g. 00 + country + city code + Phone + *

    Please Note:
    Please do not press the 'dial' / 'call' / 'enter' key after entering the destination number.

    You can now make international calls at extremely low prices using LYCATALK.

     

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    7. Can I Connect quicker?
    Yes you can.
    After you have entered your destination number, just press the " * " key.

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    8.  How can I check my balance?

    You can check your balance, by pressing " # 2 "  when connected to our service.

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    9. How can I redial my destination number?

    You can redial the last number called by pressing  " # 1 ".

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    10.  How many numbers can I register using LYCATALK?
    Using LYCATALK, you can register up to a maximum of 3 numbers. So you can use the service from your home and mobile at ease.

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    11. Can I call from abroad?
    Yes, you can use LYCATALK service abroad.

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    12.  What are the features using LYCATALK?
    LYCATALK offers you the following features.

    • You can have a Conference Call using LYCATALK
    • Using call conferencing, you can connect to three people at the same time, so a maximum of four people can talk at the same time.
    • You can speak to your friends/ family in three different countries/ cities/ places using our call conference service.
    • You can save you number and make quick and easy calls from your mobile.

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    13. How can I make a conference call?
    To make a conference call, Please follow the easy steps below:

    1. Dial the access number.
    2. At the voice prompt, please enter your LYCATALK account number followed by PIN (if required) and then enter destination no.1 (line 1).
    3. Press ** and dial destination no.2
    4. Once 'line 2' is connected, it will automatically join your call.
    5. Press ** and dial destination no.3
           Once 'line 3' is connected, it will automatically join your call.
           That's it! You can now talk to 3 people at the same time.

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    14. How can I disconnect any number from a conference?
    All numbers in a conference call are connected as Line 1, Line 2 and Line 3
    If you wish to disconnect one of the callers just

    1. Press *1 for disconnecting 'line 1',
    2. Press *2 for disconnecting 'line 2' and
    3. Press *3 for disconnecting 'line 3'.

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    15.  After disconnecting any caller from a conference call, can I dial another destination?

    • Yes you can always add a new caller after disconnecting any of the lines on a conference call.
    • Please note that you can connect maximum up to 3 callers at any stage.
    • To connect to a fourth destination, please disconnect one of the connected lines, i.e. 'line 1', 'line 2', 'line 3'. If 'line 1' is disconnected, the fourth call will be interpreted as 'line 1'
    • Please note the following:

      • Please do not press the 'dial' or 'enter' key after entering the destination number.
      • Please do not 'select' the destination numbers from the 'contact list/phone book' of your phones/mobiles and press 'enter/dial' as this will generate a new call which will be charged by your phone/mobile operator.
      • You will be charged separately for calling each destination number according to our applicable tariff and the total will be deducted from your account balance.
       
    You need to ensure that all the destinations are reachable otherwise you would have to disconnect your entire call
    I.e. if you are connected to 'line 1' and 'line 2' and if 'line 3' is not reachable or not answered, it will keep ringing until you disconnect the entire call.

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    16. How can I make quick and easy calls from a MOBILE?

    • To make quick and easy calls, you need to register your mobile phones.
    • Once you register your mobile phones, you can make quick and easy calls from your mobile without having to dial both the access number and the international number separately.

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    17. How to enter a PAUSE?
    Depending on the mobile phone you use,
    You can enter a pause using the following procedure.

    • NOKIA Phones:

    • Press * key three times i.e. * * *, this will show as 'P' on your screen.
    • Siemens / Panasonic phones:

    • Press and hold '0', this will show as '+'
    • Motorola / Ericsson / Sony phones:
            Press and hold '*', this will show as 'P'
    For further instructions please read your mobile phone instruction manual or contact your phone manufacturer directly.

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    18. How can I store numbers to make quick and easy calls from a MOBILE?
    To make quick and easy calls from your registered mobile without having to dial both the access number and the international number separately,

    SAVE the number by following the procedure listed below

    1. Enter the access number 0240 021 41
    2. Enter a Pause.
    3. Enter your international number including the 00 and SAVE it to your phonebook.
     

    FINALLY your entry should look like this:
    024002141p (00 + country code + phone number).

    That's it! Next time you want to call, find the above stored number in your phonebook and call!

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    19.  Do I need to have my own phone line?
    No, all you need is access to a phone service.
    We will provide you with access numbers and you can use the LYCATALK service from almost any touch tone phone.
    Not only can you call from UK but you can call from the following countries.
    Austria, Belgium, Canada, Denmark, Finland, France, Germany, Italy, Ireland, Netherlands, Norway, Spain, Sweden, Switzerland and USA.

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    20. What are your international access numbers?
    The international access numbers are as follows

      Country Free Access Number Local Access Number

    Austria

    0800 989 819

    019 617 389

    Belgium

    0800 654 34

    023 000 398

    Canada

    1 888 788 6897

    4 166 405 703

    Denmark

    8070 3429

    3691 0536

    Finland

    0800 778 806

    0985 659 284

    Germany

    0800 403 0909

    069 2549 9439

    Ireland

    1 800 246 073

    NA

    Italy

    800 066 746

    0687 407 006

    Netherlands

    0800 020 0527

    0207 713 365

    Norway

    800 69 323

    2151 0869

    Spain

    900 901 621

    917 719 999

    Sweden

    020 170 8549

    0184 959 547

    Switzerland

    0800 710 006

    061 564 7420

    United Kingdom

    0800 012 0122

    0207 132 0012

    USA

    1 800 516 5043

    NA

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    21. What are the charges to call any country?
    You can find our latest tariff by checking the rates page.
     

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    22. What is the call charge using the free access number ?
    Using the free access number , it would cost you 1 cent/min more then using the local access number.

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    23. What are the call charges from using the service from a payphone?
    Using the payphone , there is a surcharge of  30 cent/min

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    24. What is the cost for using the service abroad?
    Using the service abroad, other than a payphone, there may be an additional surcharge of 1 cent/min on the Belgium rates. Additional payphone charges may apply.

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    25. Is there a minimum fee or connection charge?
    No there are no hidden charges you simply pay for the calls that you are connected to through our services.
    You simply pay a flat rate per minute to call any destination.

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    26. Do you charge for all calls that are made?
    No, we only charge for all calls that are connected. Connected calls may include calls reaching to voicemails and operator prompts in some cases.

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    27. When will my call be charged?
    Your call will be charged once you are connected to your destination number. Connected calls may include calls reaching to voicemails and operator prompts in some cases.

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    28. In what increments do you charge your calls?
    We charge all connected calls in one minute increments.

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    29. Will I be billed for dialling the access number?
    You will not be charged by LYCATALK for dialling the access numbers but you may be charged by your landline/ mobile operator depending on your tariff plan.
    Please check the information with your service provider before using the LYCATALK service.

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    30. Do I pay any line rental?
    No, you only pay line rental to your phone (landline/mobile) service provider.

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    31. How many users can use LYCATALK account at a time?
    Only one user can use LYCATALK account at a time.
    If someone is using the LYCATALK account and at the same time, the same LYCATALK details are entered by some other person the user will get an engaged tone. 

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    32. I was not connected but was charged for the call?
    Connected calls may include calls reaching to voicemails and operator prompts in some cases.
    However you can call our customer services or e-mail us.
    If you have been charged wrongly and claim refund within 24 hours of making the call, we will investigate the issue and may refund calls where appropriate.

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    33. How do I contact you?
    If you have any queries,

    you can contact us on 0240 021 42 or email us at cs@lycatalk.com.

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